1. Shipping Rates and Methods:
1.1 Within Australia: (We currently only offer shipping within Australia, we do not offer international shipping).
- Orders over $100 qualify for FREE shipping* *Screens exceeding 1000mm do not qualify for free shipping.
- We offer a flat rate shipping and handling fee of $25.00 for all orders 5kg or under, postage is based on size not weight.
- Interparcel Pty Ltd is our primary shipping carrier for orders. On occasion we use the services of Australia Post.
- We offer a flat rate shipping and handling fee of $15.00 for 3M Dual Lock packs
2. Processing Time:
2.1 Order Processing:
- Our screens are custom-made to order. Our aim is to ship within 2 weeks of ordering, unless you are notified otherwise.
3. Tracking Your Shipment:
3.1 Tracking Information:
- Once your order has been booked for shipping you will be notified, with further shipping updates provided to you via email.
4. Order Modifications and Address Changes:
4.1 Order Modifications:
- If you need to make changes to your order, such as adding items or updating your shipping address, please email us via order@windowwondersaustralia.com as soon as possible. We will do our best to accommodate your request, but changes may not be possible once the order has been processed.
4.2 Address Changes:
- It is essential to provide accurate shipping information. If you need to change your shipping address after placing the order, please email us via order@windowwondersaustralia.com immediately. We cannot guarantee that address changes can be made once the order has been processed or shipped.
5. Lost or Damaged Shipments:
5.1 Lost Shipments:
- In the unlikely event that your shipment is lost during transit, please email us via order@windowwondersaustralia.com immediately. We will work with the shipping carrier to resolve the issue promptly. However, once an order has been dispatched, we are no longer responsible for the package. Please ensure you have a secure place to leave the parcel if you are not home. Once a delivery is marked as delivered by the carrier, it is considered completed, and we rely on their confirmation. No refunds or replacements will be issued for items marked as delivered. Thank you for your understanding.
5.2 Defective / Damaged Shipments:
- It is the buyer’s responsibility to check their order upon receiving. Contact us immediately if a screen is defective or damaged so that we can evaluate the issue and make it right. Please notify us within 48 hours of delivery.
- Please email us via order@windowwondersaustralia.com with:
- Your invoice number
- A clear description of the defect or damage
- Clear image of the packaging, including shipping label
- Failure to report within this timeframe may void any transit insurance for your goods (if applicable), and therefore a resolution may not be provided. All claims will be assessed individually. All damaged goods will be required to be returned to us.
- To assist with the investigation and resolution process, please provide clear photos of the damaged items and packaging. We will guide you through the necessary steps to resolve the issue.
For any questions or further assistance, please email us via order@windowwondersaustralia.com
We are always happy to help!